Shipping & Handling
We ship worldwide. Orders will be processed within 1-4 business days from the order date, excluding weekends, for all rates of shipping (First Class, Priority, and Express). Please note that KAFTANATED is not responsible for any potential delay after your item has been shipped as ship times do vary depending on your package origin and destination. Additional customs fees do apply. KAFTANATED does not take responsibility for lost or misplaced packages stating delivered by USPS or incorrectly delivered shipments if the address information provided was incorrect or incorrectly entered at the time of purchase. KAFTANATED does not claim responsibility for package delays or lost items due to items being returned to sender by our third party couriers, for reasons including, but not limited to: insufficient addresses, incorrect address provided at check out, inaccessible delivery location at time of delivery, unpaid duties fees, and inability to forward package to updated addresses. We do offer standard shipping with insurance, Priority and Express packages are automatically insured. For more information on international custom fees please contact your postal office or local government. KAFTANATED does not enforce these fees so we are not able to waive the fee upon delivery or reimburse you for this fee. Failure to pay customs fees will result in the parcel being sent back to us in which the shipping and handling fees are non refundable.
Please note all Express, Expedited, and International parcels MUST be shipped to the billing address of the cardholder. In the event your billing address and shipping address do not match your order will be placed on hold and you will be contacted by one of our customer service representatives.