Shipping policy

Thank you for sashaying through the Kweendom and shopping with us! We’re committed to providing a smooth and timely delivery experience for every order. Please review our shipping policy below.

 

Order Processing Time

  • All orders require up to 5 business days for processing and handling.
  • Weekends and holidays are not included in processing time.
  • Once your order is processed, you will receive a confirmation email with tracking information.


Shipping Time

  • After processing, shipping typically takes up to 5 business days for U.S. orders.
  • Weekends and holidays are excluded from shipping timeframes.
  • Shipping delays caused by carriers, weather, customs, or unforeseen events are outside of our control.


International Shipping

  • We proudly offer international shipping to most countries worldwide.
  • International delivery times vary by destination and customs processing, but most orders arrive within 7–21 business days after processing.
  • Customs fees, duties, and taxes (if applicable) are the responsibility of the customer and are not included in our shipping charges.
  • Please note that international orders may experience delays due to customs inspections or global shipping conditions.


Shipping Rates

  • Shipping rates are calculated at checkout based on your location and selected shipping method.
  • Free shipping promotions (if applicable) will automatically apply at checkout.

 

Order Tracking

  • Once your order ships, you will receive an email containing a tracking number.
  • Tracking updates may take up to 24–48 hours to reflect movement.


Incorrect Address or Order Issues

 

  • Please confirm your shipping details at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
  • If you need to make changes, contact us as at info@Kaftanated or use our "chat with us" soon as possible. Changes cannot be guaranteed once an order has been processed.

Lost, Stolen, or Damaged Package(s)

 

  • We are not responsible for packages marked as delivered by the carrier.
  • If your package is lost, stolen, or arrives damaged, please contact the shipping carrier directly, then email us so we can assist where possible.


 

Need Help?

 

If you have any questions about your order or our shipping process, please contact us at info@Kaftanated.coml